Control Panel Support
From established platforms like cPanel & Plesk to new panels like CWP & Ajenti, we support the full spectrum of web hosting admin panels.
Bobcares routinely manages server infrastructure covering a wide range of technologies. We take care of all technical support and system management tasks that includes, user administration, resource management, storage/network administration, network/system hardening, performance optimization, backup management, system upgrades, etc. Listed below are a few technologies we administer on a day-to-day basis.
Supported control panels
cPanel/WHM
cPanel is a Linux-based web hosting control panel that provides a graphical interface and automation tools designed to simplify the process of hosting a web site.
Plesk
Plesk is a web hosting automation program that provides a web interface to manage web, mail, DNS, database and other services on Linux and Windows servers.
DirectAdmin
DirectAdmin is a web hosting control panel that offers user/reseller management and services management on Red Hat, BSD and Debian compatible Linux systems.
InterWorx
Interworx is a Linux based web hosting control panel that has a server administrator interface called NodeWorx and a website owner interface called SiteWorx.
Webmin/Virtualmin/Usermin
Webmin is the oldest surviving web hosting control panel that now supports both Linux and Windows server administration and is extensible through modules.
ISPmanager
ISPmanager supports a wide range of third-party software and enables management of various services such as web, database and mail through a central web-interface.
WebsitePanel
WebsitePanel is an open source control panel for Windows hosting that enables users to manage their hosting environment from a centralized web-interface.
How we help
24/7 emergency administration
The responsiveness of a cPanel server affects the popularity and SEO ranking of sites hosted in it. We restore failed services, or even liaise with your service provider to restart the server if it’s needed.
Service configuration assistance
Web owners often require assistance in configuring their web applications and client devices. We help cPanel account owners setup or troubleshoot their web/mail services with detailed step-by-step assistance.
Service performance assistance
The loading speed of a website can be adversely affected by issues such as resource hungry plugins, database optimization, etc. When a performance issue is reported, we quickly find the bottle neck, and restore the service quality.
Account security assistance
Websites are frequently targets for external attacks such as spamming, website defacement, malware hosting, etc. We help cPanel account owners quickly recover from an attack, and restore domain reputation.
Crash recovery assistance
A web application upgrade or a website update can sometimes result in lost or corrupted data. We assist cPanel account owners restore lost data through database repairs, mail box repairs, backup restores, etc.
Account setup and migration
New account setup involves a series of steps such as name server setup, DNS updates, data migration, etc. We help new cPanel account owners quickly setup their services by providing detailed step-by-step assistance.
Account administration and upgrades
As a website matures, webmasters often require more features or more resources. We help your customers grow with you by assisting them in adding services such as SSL, additional IP, increased quota, etc.
Pre-sales support
To grow your business, you cannot afford to miss any of your pre-sales queries. Our experts learn all aspects of your business policies and cPanel system features, so that your customers get a convincing solution for their hosting needs.
Industries
Our services
End-user Technical Support
Provide expert assistance round the clock.
Our experts are online 24/7 to help your customers resolve any service related issue over phone, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd
Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:
Server Infrastructure Management
Ensure server speed, security & uptime.
We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn't go through an un-scheduled downtime, and in case of failures, restore services within minutes.
Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:
24/7/365 availability
100% white labeled
Help desk support
US based phone support
Live chat support
Response and resolution time SLAs
Dedicated quality assurance team
VM/Web hosting specialization
Certified information security
Certified support quality
Security monitoring
Performance monitoring
Server health monitoring
24/7 emergency support
Periodic server hardening
Regular performance optimization
Vulnerability monitoring and patching
Timely system updates
Backup & DR management
High availability maintenance
Bobcares services are rated highly
Got questions?
We'll be happy to answer. A solutions specialist will get back to you within 12 hours.