by admin | Feb 28, 2009 | Server Administration
For over a decade, several organizations used the Network Information Services (NIS) to render the central management of identity and policy for users and machines in the Linux and Unix environment. However, NIS had some serious infirmities that caused its failure to...
by Hamish Oscar Lawrence | Feb 27, 2009 | Magento, Technical Support
“Boss, I’m done. I can solve all support issues that come to my queue. I know cPanel, Apache, and Qmail. I feel that there is no more challenge in work”. That was me, speaking to my boss after working as a support engineer in Bobcares for one year....
by Hamish Oscar Lawrence | Feb 25, 2009 | cPanel, Server Administration
Quality assured service is the pillar of web hosting business. Your service becomes popular when you ensure quality. Low price is another way to advance sales. But, if your service does not meet the required standards of quality, then the customer never uses it in...
by Hamish Oscar Lawrence | Feb 23, 2009 | cPanel, Server Administration
Customer support is an inevitable element in the Webhosting Industry. In fact, it ts one aspect that cannot be removed from any product or service that we come across in life. At times, I feel even prayer is one form of customer support. The three main channels for...
by Hamish Oscar Lawrence | Feb 21, 2009 | Technical Support
How quick and efficiently are your customers taken care of – This is one of the most important factor that distinguishes your web host support from the others. The customers contacting your support team expects a speedy resolution to the problems that they face....
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