by Hamish Oscar Lawrence | Jun 29, 2009 | Technical Support
The efficiency of a support team is quite often measured by the average number of tickets being handled by the team per shift. Depending on the variety of problems that the team handles, the number of tickets can vary in various shifts. However, there are certain...
by admin | Jun 26, 2009 | cPanel, Server Administration, Technical Support
Bobcares announces its participation for HostingCon 2009, which is the leading conference and trade gathering in the hosting services industry. The conference which has always been drawing the best and brightest from the industry is celebrating its Fifth Anniversary...
by Hamish Oscar Lawrence | Jun 24, 2009 | cPanel, Technical Support
Communicating with your customer is the most integral part of any business. The work you do for your client does not get recognized unless they are made aware of it. And to make them aware, you will need to communicate with him or rather interact with him. Here at...
by Hamish Oscar Lawrence | Jun 21, 2009 | Server Administration, VMware
Over the years, the structure of IIS has undergone several changes. IIS 7.0, which is the most recent edition of it, is quite different from IIS 6.0. However, though the code base has been completely rewritten, most of the concepts are still the same. A marking...
by Hamish Oscar Lawrence | Jun 7, 2009 | Magento, Technical Support
It all started one morning, when Noble Joshy, Executive team member, came to know about a little boy named Jibin (full name not disclosed for privacy). Jibin, a 13 year old, class 9 student, in the school where Noble’s mom is Headmistress, was diagnosed with...
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