by Hamish Oscar Lawrence | Feb 23, 2009 | cPanel, Server Administration
Customer support is an inevitable element in the Webhosting Industry. In fact, it ts one aspect that cannot be removed from any product or service that we come across in life. At times, I feel even prayer is one form of customer support. The three main channels for...
by Hamish Oscar Lawrence | Feb 21, 2009 | Technical Support
How quick and efficiently are your customers taken care of – This is one of the most important factor that distinguishes your web host support from the others. The customers contacting your support team expects a speedy resolution to the problems that they face....
by Hamish Oscar Lawrence | Feb 18, 2009 | Apache, MySQL, PostgreSQL, Server Administration
A Web Host has to actively monitor all the services running on each of its Internet Servers. Customers assume that the services advertised by the host are available 24/7, and hence Internet servers monitoring takes a high priority in the Web Hosting business world. A...
by Hamish Oscar Lawrence | Feb 11, 2009 | Server Administration
Windows is a self tuning operating system. It’s kernel is already optimized to work in a variety of scenarios. There are only limited operations that can be performed to optimize the system. The benefits associated with such a system include: Server...
by Hamish Oscar Lawrence | Feb 1, 2009 | cPanel, Technical Support
ISO 9001:2000 is a quality management system, which focuses primarily on the importance of meeting customer satisfaction in an organization. Every ISO 9001:2000 organization should have a quality policy, which is the reflection of the organization’s commitment...
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