Stuck with error during Plesk upgrade to Obsidian or Onyx? We can help you.

At Bobcares, we offer solutions for every query, big and small, as a part of our Server Management Service.

Let’s take a look at how our Support Team help a customer  deal with this plesk error.

How to resolve error during Plesk upgrade to Obsidian or Onyx?

Plesk Obsidian proposes compelling UX which makes website management easier.

Plesk Onyx is the newest and smoothest upgrade of the traditional Plesk control panel

Typical error might look as shown below:

Upgrade to Onyx 17.8:

Installing packages
Upgrading Plesk URL protection module...
Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_17.8.11\dist-windows\plesk-urlprotection.msi': Fatal error during installation. (Error code 1603)
ERROR: The installation of the package 'plesk-urlprotection' failed with code 1603. (upgrade: Upgrading Plesk URL protection module...)

Upgrade to Obsidian:

Installing packages
Upgrading Plesk URL protection module...
Failed to install 'C:\ProgramData\Plesk\Installer\cache\pool\release\PLESK-WIN_18.0.21_1598\dist-windows\plesk-urlprotection.msi': Fatal error during installation. (Error code 1603)
Action '' failed with error 1603(0x00000643)
ERROR: The installation of the package 'plesk-urlprotection' failed with code 1603. (upgrade: Upgrading Plesk URL protection module...)

Today, let us see the steps followed by our Support Techs to resolve issue in each case.

Upgrade to Onyx 17.8:

1. Firstly, connect to the Plesk server via RDP

2. Then, download the plesk-urlprotection package.

3. Next, start a command prompt as Administrator.

4. Stop IIS service:

Warning: Plesk and websites will be offline while IIS is stopped.

iisreset /stop

5. Then, install the plesk-urlprotection package:

Note: Modify the path to the plesk-urlprotection package if it is different from the below.

msiexec /i "C:\Users\Administrator\Downloads\plesk-urlprotection.msi" /L*V "C:\plesk_urlprotection_installation_debug.txt" AUTOINSTALLER=1

6. Next, start IIS service:

iisreset /start

7. Finally, restart the Plesk upgrade

Upgrade to Obsidian 18

1. Firstly, connect to the Plesk server via RDP

2. Then, start a command prompt as Administrator

3. Next, stop IIS service:

Warning: Plesk and websites will be offline while IIS is stopped.

iisreset /stop

4. Then, install the plesk-urlprotection package:

Note: Modify the path to the plesk-urlprotection package if it is different from the below.

msiexec /i "C:\ProgramData\Plesk\Installer\cache\pool\release\PLESK-WIN_18.0.21_1598\dist-windows\plesk-urlprotection.msi" /L*V "C:\plesk_urlprotection_installation_debug_OBSIDIAN.txt" AUTOINSTALLER=1

5. Then, start IIS service:

iisreset /start

6. Finally, restart the Plesk upgrade

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Conclusion

Today, we saw steps followed by our Support Engineers to resolve error during Plesk upgrade to Obsidian or Onyx.