Bobcares

3 salient features that help us deliver outstanding multi-channel support for web hosts

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Different customers prefer different modes ofĀ communication. While one person may be comfortable typingĀ emails, other one may prefer a direct phone conversation.

Urgency of the support request, convenience of the customers and availability of the channel also determines the support channel they wish to use. That’s why its important for web hosts to provide multi-channel support services.

Being a support company that provides multi-channel support services in our role asĀ Outsourced Tech Support for web hosts, we shall share the 3 salient featuresĀ that help us ensure delightfulĀ customer experience.

1. Provide channels relevant for all customers

As it is difficult to specifically know the preference of each customer, the best way out is to ensure all the latest and relevant support channels for customers.

In a multi-channel support system, the following channels need toĀ be included, in order to cater to all type of customers.

a. Phone b. Email c. Live chat d. Web portals e. Social media

But these support channels can be effectively used by the customers only if the support techs are available 24/7 to handle their requests. Nobody would want to make an urgent support request over phone, if allĀ they get back isĀ an automated message.

At Bobcares, our dedicated specialists are equipped to provide multi-channel customer support for web hosts via phone, email support, live chat and otherĀ web portals or social media accounts.

The best part of Bobcares’ support system is that you get 24/7 support in all these channels, as we have our trained technicians available throughout, to handle yourĀ customers who hail from different parts of the world.

[ Running a hosting businessĀ doesn’t have to be hard, or costly. Get world class Hosting Support SpecialistsĀ at $9.99/hourĀ (bulk discounts available)Ā ]

2. Assign experts specific to each channel

Like how customers prefer one channel over the others,Ā the support company should be able to assign agentsĀ who are expert in each mode of communication, to that channel.

For instance, a phone support agent should have a clear and audible voice and should be fluent with the local accent of the customers, whereas in email support none of these really matters.

A person who handles email support should be trained to provide intermediate updates with the relevant details, whereas a live chat support personnel should be adept in multi-tasking.

Bobcares’ expert phone supportĀ staff is USĀ basedĀ and comprises of technicians whose native language is English. This helps us to provide completely transparent phone support services to the customers.

Having a team of empathetic technicians,Ā who are specialistsĀ in their chosen support channel, enables us to maintain top-notch quality support in our multi-channel support system.

[ Use your time to build your business. We’ll take care of your customers. Hire Our Hosting Support Specialists at $9.99/hr. ]

3. Integrate the updates from multiple channels

What if your customer decides to switch channels midway butĀ the emailĀ support staff has no clue about what was discussed withĀ the phone support technician?

From the end customer’s point of view, he is dealing with a single company, which is his web host. Customers see multi-channel support as a single system, and ensuring the same is vital for its success.

If a frustratedĀ customer has to go around repeating his issues to each and every support personnel, your support system ends up a failure. That’s why its crucial to integrate the customer updates from different channels into a single view.

Bobcares ensures that our multi-channel support system is like an assorted chocolate box where customers can pick up any one of their choice, but all part ofĀ a single box.

We have internal systems to track the customer updates in all different channels and integrate them into a single location, which every support personnel can look up live. This helps us deliver seamless service to theĀ customers, no matter what channel they choose.

[ You don’t have to lose your sleep to keep your customers happy.Ā Our Hosting Support Specialists cover your servers and support your customers 24/7 at just $9.99/hour. ]

Bobcares has helped web hosts growĀ from a single server to a data center in less than 5 years, after entering into support partnership with us.Ā If you’d like know more about how our 24/7 multi-channel support can help your business, feel free to contact us.

 

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Wish you had more time to focus on your business? Let us help you.

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