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Top 3 help desk performance metrics for web hosting companies

by Reeshma Mathews | Aug 2, 2016 | Server Administration, Technical Support

Your customers wont love you for bad service, but your competitors will. That's why its crucial to hire the best server management company that would help you assure excellent customer service. In our role as Outsourced Tech Support for web hosts, we manage the...

CentOS vs CoreOS – Which OS to choose for your Docker web hosting services

by Reeshma Mathews | Jul 30, 2016 | Docker

CoreOS is a popular Docker OS, while CentOS is favored in web hosting. Here’s a quick CentOS vs CoreOS check to know what’s best for your hosting business.

Setting up AWS for HTTP/2 support

by Reeshma Mathews | Jul 29, 2016 | Amazon Web Services (AWS), Technical Support

As per recent statistics, websites adopting HTTP/2 protocol are rapidly increasing and around 68% of HTTPS traffic is now attributed to HTTP/2. HTTP/2 uses techniques to minimize the number of connections and proactively serve page resources to improve site speed and...

Docker vs Rkt (Rocket) – Which one to choose?

by Visakh S | Jul 28, 2016 | Docker

In 2013, Docker introduced an easy way to build and ship applications. Currently at version 1.11, Docker is now perhaps the most popular light weight virtualization technology used by application developers. However, Docker now has a competitor - rkt (aka rocket)...

Secure WordPress hosting using account isolation – Why is it needed, and how to do it using OpenShift Origin

by Visakh S | Jul 26, 2016 | Server Management, Technical Support, WordPress, WordPress Hosting

Studies show that, 26.4% of the internet is powered by WordPress. Now, that's a big number, and a welcome news to many WordPress design and hosting companies. However, this popularity has given rise to a steep increase in attacks on WordPress websites. Are WordPress...

Top 5 reasons to use Live Chat for customer support

by Reeshma Mathews | Jul 23, 2016 | Server Management, Technical Support

Suppose your server is down. What would you do? Would you rather email the support team and keep checking your mails or contact their live chat for instant updates? Surveys show that customers prefer live chat over other phone or email. Here we'll see the 5 major...