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Top 5 Benefits of outsourcing end-user support services
Outsourced end-user support companies specialize in supporting businesses by offering top-notch white-label services. Outsourcing customer support has proven to be a boon for businesses across the globe. Here are the top five reasons to seriously consider outsourcing...
Top Upsides of Live Chat as a Customer Support Channel
Businesses frequently use live chat support to give customers a chance to communicate with customer service representatives in real-time throughout the day. Live chat channel support in marketing encourages customers to ask their queries and receive replies through...
Common Mistakes made by outsourced End-user support Agents
Did you know outsourced end-user support ensures top-quality and efficient customer service to existing & potential customers? Furthermore, with more customers preferring Live chat to seek additional support or answers to their queries, Live chat mistakes can cost...
Top skills to look for in Outsourced Live Chat Agents
Outsourcing Live Chat offers access to a reliable team well-versed in handling customer service. It leaves end-user support to the experts in the field, resulting in a better focus on the core of the business. To win over potential customers and encourage customers to...
Godaddy manual WordPress Migration | Step’s Revealed
If you are wondering how to manually migrate WordPress from Godaddy, you are in the right place. All queries, big or small, are answered by Bobcares as part of our WordPress Support Service. GoDaddy manual WordPress migration An FTP client like FileZilla and the...
AWS OpsWorks Stacks | All About
Going beyond Customer Service
'Customer is the king' is the catch-line for successful companies. This article gives an insight on how to treat the 'king'. Words like Customers satisfaction and Customer delight are used quite often nowadays. A product has an expected level of performance. If it...
Recipe for a Delightful Customer Experience
Surprises usually come from places least expected. I got one a couple of weeks back, as an email from one of our Clients nominating a Sr. Engineer (working in Bobcares) for our monthly Employee award programme. The reason? Simple Customer delight. Here is a snippet...
Helpdesk Applications for WebHosts
A few days back, a Web Host enquired about available Helpdesks in the market. Having closely associated with the Web Hosting industry, I quickly typed down the names of available Helpdesk systems, including Open source and Commercial Helpdesk Systems. Later, I thought...
Deploying Corporate Knowledge base using Mediawiki
Wiki is a piece of server software that allows users to freely create and edit Web page content using any Web browser. Wiki supports hyperlinks and has a simple text syntax for creating new pages and crosslinks between internal pages on the fly. We found the perfect...
Setting up ASP.NET Hosting
Web developers are constantly on the lookout for new tools and technologies that they can use to enhance both their own productivity and the effectiveness of their client's Web sites. One of the recent trends in site design, is increasingly complex and highly dynamic...
Server and Human health
Are Servers, inanimate objects, or are they similar to Humans in terms of health. In this article I would like to describe how Server health can be compared to Human health, how we need to take of Server health, in order to keep it humming perfectly. How is a Server...
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How to enable Php OPcache on Ubuntu
Php enable OPcache Ubuntu helps to increase the speed of WordPress and PHP-based applications Bobcares answers all questions no matter the size, as part of our server management support Let us take a look at Enabling and configuring Php OPcache on Ubuntu. Enabling...
Tmpfs Docker and its Function
tmpfs docker is the third option for the users who are running Docker on Linux. when tmpfs docker is used for creating a container then the container can create files outside of its writable layer. Bobcares answers all questions no matter the size, as part of our...
How to use Spamassassin in cPanel ?
How to use SpamAssassin in cPanel? Now it's so simple with this tutorial. As part of our cPanel & WHM Support Service, Bobcares responds to all inquiries, small or large. Let's take a glance at using SpamAssassin in cPanel. How to use Spamassassin in cPanel?...
Docker inside LXC | Beginner’s guide
Running Docker inside LXC allows us to reap all the benefits of running it in a separate environment from the host without having to deal with the complexity and overhead associated with running it in a full virtual machine. All inquiries, no matter how trivial, are...
Enabling Passive FTP in IIS 7 | An Easy Way
Enabling Passive FTP in IIS 7 allows the client to initiate both the control and data channels. Bobcares answers all questions, big and small, as part of our Server Management service. Let's examine in more detail how our Support team configured Passive FTP in IIS 7....
DigitalOcean Enable SFTP | In 4 Easy Steps
Enabling SFTP in Digitalocean allows us to use an encrypted SSH connection to transfer files between machines in a secure manner. As part of our Digitalocean Managed Service, Bobcares responds to all questions, no matter how trivial. Let's take a closer look at how to...
