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Stay informed and inspired with our blogs to navigate and resolve any technical challenges that you may encounter.
Configuring Litespeed Webserver
If you are looking for a fast webserver, stop searching and take a look at LiteSpeed Webserver. It is an apache emulator with high performance. It can double the server speed at the same time reduce the server load by half. LiteSpeed has now powered some of the...
The Art of Troubleshooting
Yes, troubleshooting is an art!. The key points to mastering this art is knowing the system in and out, using the right tools and, of course, googling. Troubleshooting a problem is not something that can be spoon fed or taught with precise steps. It has to evolve from...
Going beyond Customer Service
'Customer is the king' is the catch-line for successful companies. This article gives an insight on how to treat the 'king'. Words like Customers satisfaction and Customer delight are used quite often nowadays. A product has an expected level of performance. If it...
Recipe for a Delightful Customer Experience
Surprises usually come from places least expected. I got one a couple of weeks back, as an email from one of our Clients nominating a Sr. Engineer (working in Bobcares) for our monthly Employee award programme. The reason? Simple Customer delight. Here is a snippet...
Helpdesk Applications for WebHosts
A few days back, a Web Host enquired about available Helpdesks in the market. Having closely associated with the Web Hosting industry, I quickly typed down the names of available Helpdesk systems, including Open source and Commercial Helpdesk Systems. Later, I thought...
Deploying Corporate Knowledge base using Mediawiki
Wiki is a piece of server software that allows users to freely create and edit Web page content using any Web browser. Wiki supports hyperlinks and has a simple text syntax for creating new pages and crosslinks between internal pages on the fly. We found the perfect...
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Top 5 Benefits of outsourcing end-user support services
Outsourced end-user support companies specialize in supporting businesses by offering top-notch white-label services. Outsourcing customer support has proven to be a boon for businesses across the globe. Here are the top five reasons to seriously consider outsourcing...
Top Upsides of Live Chat as a Customer Support Channel
Businesses frequently use live chat support to give customers a chance to communicate with customer service representatives in real-time throughout the day. Live chat channel support in marketing encourages customers to ask their queries and receive replies through...
Common Mistakes made by outsourced End-user support Agents
Did you know outsourced end-user support ensures top-quality and efficient customer service to existing & potential customers? Furthermore, with more customers preferring Live chat to seek additional support or answers to their queries, Live chat mistakes can cost...
Top skills to look for in Outsourced Live Chat Agents
Outsourcing Live Chat offers access to a reliable team well-versed in handling customer service. It leaves end-user support to the experts in the field, resulting in a better focus on the core of the business. To win over potential customers and encourage customers to...
Godaddy manual WordPress Migration | Step’s Revealed
If you are wondering how to manually migrate WordPress from Godaddy, you are in the right place. All queries, big or small, are answered by Bobcares as part of our WordPress Support Service. GoDaddy manual WordPress migration An FTP client like FileZilla and the...
