Plesk DigitalOcean DNS extension is creating records with duplicated domain name

Plesk DigitalOcean DNS extension is creating records with duplicated domain names error can be solved with a little help from our experts. 

At Bobcares, we offer solutions for every query, big and small, as a part of our DigitalOcean Managed Service.

Let’s take a look at how our DO Support Team is ready to help customers with Plesk DigitalOcean DNS extension is creating records with duplicated domain name error.

Plesk DigitalOcean DNS extension is creating records with duplicated domain name

The Plesk DigitalOcean extension is responsible for integrating Plesk and the DigitalOcean DNS service. It is highly scalable and we can also use it as an external DNS service for our domains. Moreover. The extension automatically synchronizes the DNS zones between DigitalOcean DNS and Plesk.

If you are having trouble with the Plesk DNS extension is creating records with duplicated domain name error, you have come to the right place. The installation of this extension is done via these steps:

1. First, open an account on DigitalOcean.
2. Next, install Plesk.
3. Then, head to Extensions and select DigitalOcean DNS and click Install.
4. Finally, enter the DigitalOcean API information in the extension and we can start using it.

Now, if your extension keeps creating records with duplicated domain names, our Support Techs have a solution. In this scenario, the site is not accessible via a browser:

This site can’t be reached
DNS_PROBE_FINISHED_NXDOMAIN

Another symptom of this issue is duplicated records while checking DNS records as seen below:

Type: A
Hostname: bobcares.com.bobcares.com

According to our Support Engineers, this specific issue is due to recent changes in DigitalOcean DNS API. Furthermore, these changes cause the DigitalOcean DNS extension to add DNS records with the duplicated domain name part.

We can fix Plesk DNS extension is creating records with duplicated domain name error with these steps courtesy of our Support Techs:

1. First, log in to Plesk.
2. Then, head to the DigitalOcean menu and select Deactivate all button. This disables the synchronization of DNS zones for all domains.
3. Next, log in to the DO panel and manually modify the DNS records by removing the duplicated art in the DNS records’ Hostnames.

[Need assistance with another query? We are available 24/7.]

Conclusion

In brief, our skilled DO Support Engineers at Bobcares demonstrated what to do when the Plesk DNS extension is creating records with duplicated domain names.