by Reeshma Mathews | Sep 22, 2017 | Server Administration
Customers prefer phone support when they are in a hurry or want to multi-task. Having to wait in queue for long to connect to the support team, can easily piss them off. The success of a phone support depends on how soon the customers can connect to the support. Here,... by Reeshma Mathews | Sep 18, 2017 | Server Administration
A fast server with high uptime – that’s the dream of every web host! But in real-world scenarios, nightmares do happen in the form of an unexpected server crash or a DOS attack to the web server. To diagnose and resolve server incidents in no time, it is... by Reeshma Mathews | Sep 16, 2017 | Server Administration
Most web hosting companies maintain a support help desk to interact with their customers. Help desks also help to keep track of all the customer support history and can also be integrated with their billing system. But installing a help desk alone, won’t... by Reeshma Mathews | Sep 14, 2017 | Server Management
Everyday, around 30,000 websites are getting hacked (source Sophos Lab). You wouldn’t want your business to be one among them. With new malware and threats emerging on a daily basis, one should always be on a constant alert. By hiring an expert server security... by Reeshma Mathews | Sep 13, 2017 | Technical Support
Emails are cheap, reliable and very convenient, which makes them the most preferred form of business communication. Marketing, sales, order processing, reminders, alerts, all these can be handled via emails. For web hosts, the email mode of support enables them to... 
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