by Visakh S | May 16, 2015 | cPanel
2015-03-05 11:43:41 fixed_login authenticator failed for (ispip.net) ([XX.XX.XX.XX]) [YY.YY.YY.YY]: 535 Incorrect authentication data (set_id=user@domain.tld) In cPanel Exim servers, especially ones enabled with SMTP authentication, “535 Incorrect authentication...
by Visakh S | May 12, 2015 | cPanel, Technical Support
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Subject ‘Test mail’, Account: ‘mail.mydomain.net’, Server:...
by Visakh S | May 11, 2015 | cPanel, Plesk, Server Management
Now almost every webmaster uses a mobile device to check and reply to their business mails, but the increased mobility presents an issue of mails going out of sync between the various devices they use. Engineers in our help desk support team often receive requests to...
by Visakh S | May 7, 2015 | cPanel, Technical Support
Increment Connection Ratelimit – ispip.net (local.home) [XX.XX.XX.XX]:61647 because of RBL match JunkMail rejected – ispip.net (local.home) [XX.XX.XX.XX]:61647 is in an RBL, see http://www.spamhaus.org/query/bl?ip=XX.XX.XX.XX SMTP connection from...
by Visakh S | Jan 17, 2015 | cPanel, Technical Support
“It makes no sense!”, so started a tech support chat one Tuesday morning. An e-commerce site had seen a sudden drop in online orders, and the reason was traced to Google branding it as a malware source. The web site looked perfectly normal, and the...
by Visakh S | Jan 8, 2015 | cPanel, FTP, MySQL, Technical Support
cPanel logs provide a goldmine of information to quickly resolve various customer issues and server errors. Here’s a list of the cPanel logs most commonly used by our expert server administrators, and the commonly sought information in them. cPanel mail logs...
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