People love fast websites, and so does Google. It’s then no surprise that the top spots in Google search results are occupied by fast websites with high uptime.

It’s a popular belief that using a monitoring tool is a good hedge against preventing or recovering from a downtime. In reality, by the time an alert is received, and help called for, a website would have gone down.

In our role as Outsourced Tech Support for web hosts, we protect a website or a server from performance and security issues with the help of 24/7 expert server monitoring. Here are the top 5 reasons why monitoring is crucial:

1. Preventing outages

An expert who’s familiar with your server settings will be able to troubleshoot an issue many times faster than someone who’s not.

And when there’s server trouble, the chances of avoiding a server downtime is directly dependent on how fast it can be fixed.

That is why it is very important to get a 24/7 team of experts FAMILIAR with your servers to prevent server outages.

At Bobcares, we go one step further. We do not just rescue a server. We find out what caused the issue in the first place, and implement a fix such that similar issues never recur in the future.

Reduction in number of server incidents since Bobcares started support

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2. Avoiding false positives

The main drawback of an automated monitoring tool is that it may produce many false positives. For instance, a server unresponsive to ‘ping’ need not always mean its down.

Blindly relying on the monitoring alerts is not advisable. The authenticity of a server down alert should be verified to avoid unnecessary reboot and further downtime.

At Bobcares, our expert team cross checks the server as soon as they get an alert. If false positives are noted, further tweaking of the monitoring system is done to reduce overhead.

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3. Emergency vulnerability patching

Hackers often exploit software vulnerabilities that even the vendors may be unaware of. Such zero-day vulnerability exploits can harm your business, if not handled well.

The number of vulnerabilities keep growing year-on-year.

An expert server monitoring team should be able to detect all such vulnerabilities quickly. Taking prompt actions to rectify or mitigate the risk is important for server health.

Bobcares’ 24/7 security channels instantly notify us about all exploits, which helps to implement the necessary security measures promptly, like in the case of Magento malware.

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4. Blocking server attacks

Not properly securing your server is like leaving your house with its door open. Hackers easily exploit vulnerable servers and it can end up being catastrophic to your business.

Server attacks can happen in a variety of ways – Email spamming, brute force attacks, malware injections, network flooding, information theft, and so on.

Statistics show that many sites are affected by malware attacks

The expert server monitoring team at Bobcares audits and secures our customers’ servers. This helps us to block server attacks pro-actively, instead of doing fire-fighting.

Read: How to secure a server

5. Trend identification

Customers won’t give a second thought about leaving a service provider who cannot guarantee stable servers. Identifying the alert trend is vital for server stability.

For instance, high server load can be due to a resource-abusive user or an external attack. A server restart may temporarily resolve the alert, but the issue would recur soon.

By keeping track of the alert patterns, Bobcares team initiate timely actions ranging from resource re-allocation to server upgrades. That’s how we delight our customers.

Read: How to find undetected malware and malicious code

In short..

Today we’ve seen how an expert team lets you focus on your core business growth, without having to worry about 24/7 uptime or server security.

Expert server monitoring starts from identifying and configuring the best monitoring tool to maintaining a stable server environment for the customers.

Read: What we cover in Bobcares server monitoring service