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How to stop spam in support tickets – A guide for web hosts
Bobcares.com provides outsourced hosting support to web hosts. Many of our customers prefer to use Help Desk as the primary support channel, and often seek our assistance in configuring it the best way possible. A common issue reported by some of these web hosts is...
7 proven ways to secure WHMCS from hackers, malware and vulnerabilities
Bobcares.com provides outsourced hosting support to web hosts. Part of our services involve hardening critical web hosting apps such as WHMCS to prevent hacking, malware infection and vulnerability exploits. Over the past 10 years we've seen several WHMCS exploits...
How to fix ‘SMTP AUTH is required for message submission on port 587’ error in cPanel/WHM servers
Mail servers have an SMTP authentication feature enabled in them, to validate users who try to send mails through that server. The 'SMTP AUTH' error usually happens when users try to send mails without properly authenticating their mail account in email clients such...
3 Simple steps to setup Let’s Encrypt in NginX server
SSL certificates are costly. Or, used to be. Now, website owners have a free, totally reliable option to setup HTTPS for their websites : Let's Encrypt Let's Encrypt is a Certificate Authority that provides valid SSL certificates for free. The downside is that, it can...
Server Maintenance Plan – Your key to a fast, secure server
Owning a server is much like owning a car. You don't have to be an automobile engineer to ride around in a car. It'll take you places. You just need to fill in gas, check air pressure, and occasionally get it serviced. In the same way, you don't have to be a server...
How to achieve customer delight with white label help desk support
Customers are undoubtedly the biggest assets of an organization. We often hear that ensuring customer delight is the ultimate goal which can lead to business success. But what, exactly does customer delight mean? Customer delight is not about making them say a...
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