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How to fix 504 gateway timeout error in your websites

by Reeshma Mathews | Sep 7, 2017 | Server Management

In our role as website support specialists, we help website owners resolve all sorts of errors that affect their websites. Commonly encountered errors are related to the web server and the mail server. One such web server error that occurs in high traffic servers, is...

4 major ingredients of the best outsourced technical support team

by Hamish Oscar Lawrence | Sep 5, 2017 | Technical Support

Web hosting industry is highly competitive. A hassle free website experience is what every customer wants. Even a single prolonged downtime can shoo away your customers and ruin your business. Customers are constantly on the lookout for providers who can offer...

How outsourced customer support improves customer retention in your hosting business

by Reeshma Mathews | Aug 28, 2017 | cPanel, Server Administration, Server Management

"Please close this issue and pat yourself on the head, next time we will just come straight to you guys. You guys are life savers. Next time I'm in town I would like to kiss the man or woman who fixed this issue. Can i send you a fruit basket or something?" The above...

Live chat support – Do you really need it for your hosting business?

by Hamish Oscar Lawrence | Aug 26, 2017 | Technical Support

Good customer service and technical support are the foundations of any hosting provider. They explicitly reflect the credibility and reliability of your company and helps you to run a successful show. To instil confidence in potential customers about your business, an...

Why you need live chat customer service to boost your sales

by Reeshma Mathews | Aug 16, 2017 | Server Management

Customers love it when they get support in real time! That's what makes live chat customer service the most preferred support channel in every online business. Live chats are much faster than email support and more convenient than phone support. Chat technicians can...

Are you shunning server updates? Think twice before you do that!

by Reeshma Mathews | Aug 4, 2017 | Server Management

Server updates - We all know it's important, but many often, server owners push aside these server updates, until its too late.. One may have many reasons for that, and most often it happens as we think it's not that important or a top priority matter. Server owners...