by Reeshma Mathews | Aug 9, 2018 | Magento, Server Management, Technical Support
Many server owners often tend to see a help desk system just as an interface between the customers and the company and ignore the fact that it is in fact, a treasure box full of data. Web hosts who look out for ways to cut cost and run leaner, should focus on...
by Reeshma Mathews | Aug 6, 2018 | cPanel, Server Management, Technical Support
Web hosting is a highly competitive field. A newbie web host may face many challenges and dilemma in their initial stages, before they can find their feet in the market. One such major decision making aspect is providing web hosting support for your end customers....
by Reeshma Mathews | Jul 25, 2018 | Technical Support
In our role as Outsourced hosting support specialists for web hosts, we’ve been managing the servers with various control panels and for varying range of hosting businesses. With the growing competition in the industry, a lot of factors determine your business...
by Reeshma Mathews | Jul 12, 2018 | Server Administration
Tired of managing your hosting business all alone? Struggling to retain your support staff? Need a peaceful break from your hectic schedule? Weary of poor quality support? If the answer to any of these questions is a ‘yes’, it’s high time you...
by Reeshma Mathews | Mar 30, 2018 | Technical Support
Customers are undoubtedly the biggest assets of an organization. We often hear that ensuring customer delight is the ultimate goal which can lead to business success. But what, exactly does customer delight mean? Customer delight is not about making them say a...
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