by Reeshma Mathews | Mar 30, 2018 | Technical Support
Customers are undoubtedly the biggest assets of an organization. We often hear that ensuring customer delight is the ultimate goal which can lead to business success. But what, exactly does customer delight mean? Customer delight is not about making them say a...
by Reeshma Mathews | Mar 28, 2018 | Technical Support
A decade back, 24/7 hosting support was considered a premium service offered by large web hosts. Not anymore. Now almost everyone seems to offer 24/7 hosting support. How can you stand out from the crowd? Maintaining 24/7 hosting support can be costly, AND it can be a...
by Visakh S | Jul 9, 2014 | Technical Support
In a previous post we covered top 10 tips to make shared hosting a success. In this post, we will look into the top 5 queries commonly posted by shared hosting customers, and the best practices to resolve them. 1. This is all new to me. Help me! Issue : Based...
by Visakh S | May 3, 2014 | Server Administration, Technical Support
Its a fine week end, and internal training sessions are on in full swing, here at Bobcares head quarters. Today’s hot topic is cloud server administration. The trainer today drew an interesting parallel between a cloud server and Bobcares managed services. He...
by Visakh S | Apr 20, 2014 | Server Administration
It might seem simple, but not many web hosts realize the good sense in maintaining a news area. Along with giving you a great way to show case your updates to the servers, and innovations in the business, you can reduce the number of trouble tickets during a downtime...
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