Plesk is one of the commonly used control panels in web hosting servers. Bobcares engineers help web hosts provide a smooth hosting experience to their customers with our efficient Plesk server management services.
Anything from an undetected hardware error to a DOS attack can impact server uptime. So regular maintenance and monitoring of servers is vital to prevent a downtime that adversely affects the customer businesses hosted in them.
Today, we’ll give you a glimpse of those best practices that we follow as a part of our Plesk server management services, which helps us deliver the best support and create happy customers worldwide.
See how our server management helps you!
1. Customized server setup
Servers differ from each other based on their business requirements. Each server owner requires custom software installations or service settings for their servers. With our experience setting up servers for varied hosting businesses, we are able to configure the server infrastructure for all categories of web hosts.
At Bobcares, as a part of our initial server setup of Plesk servers, we install the Plesk Onyx control panel, set the hostname, name servers, performs IP mapping, configure the services, harden the server and install all custom and 3rd party applications.
We also provide personalized responses in a timely manner, which elevates the customer satisfaction. Our intermittent status updates help customers to know what is going on in their servers.
In cases where accounts have to be transferred from other hosting to your Plesk server or for expanding the business, we plan and perform such migrations without incurring any downtime for the websites.
2. Server optimization for performance
A slow server is equivalent to a dead one. Key resources such as CPU, I/O, bandwidth, memory, etc. may get overused and slow down the server, if not managed properly.
Bobcares server technicians help web hosts utilize their server resources in an optimal manner, without wasting or abusing them, with these measures.
- We tweak the services such as Apache, MySQL, IIS, Lightspeed, Qmail, MailEnable, etc. and perform server optimization to avoid overloading the server resources and to boost the system performance.
- By setting resource limits (memory, CPU and I/O) for user accounts in Plesk servers, we are able to handle peak traffic without high load, which helps to increase the website availability.
- In addition to the initial optimization, we also regularly monitor the service performance and perform continual tweaking process to protect the server from memory hogging and resource abuse.
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3. Server hardening for security
A vulnerable application or a malicious script, anything can risk your server and get it hacked. Your hard earned business and reputation would go for a toss, if you cannot ensure the safety and security of your servers.
That’s why Bobcares server specialists focus on server security as a key factor.
- To protect the servers against hack, we harden the servers using firewalls and block access to the server from unauthorized users and networks.
- We follow a strong password policy, audit the server for vulnerable software and patch them in a proactive manner to avoid hacks and attacks that may happen.
- By securing qmail mail server, we protect the server from spammers. By integrating mail queue scanners, we prevent malware and viruses from getting in and messing up security.
- Other security measures we do include PHP hardening, ASP security, scanning the server for malicious processes, securing the database server such as MySQL or MSSQL, etc.
- By encrypting the websites and server software using SSL/TLS, we further secure the data that is transmitted to and from the servers and keep them safe from hacks.
Updating the OS and control panel, patching the kernel for vulnerabilities, updating and securing the server software and applications to prevent exploits, etc. are also part of our Plesk server management services for web hosts.
4. Disaster recovery management
Disasters can strike any moment in the form of a server crash or a human error. To save the valuable server data of our customers, we configure fool-proof backups for the servers.
Plesk has a backup management tool, but if not configured and managed properly, these backups may fail or get corrupted, and may not suffice during a server disaster.
In our role as Server management specialists for web hosting companies, we combat this problem using these preventive measures:
- A fool-proof backup policy that backs up data based on their importance and customer requirement.
- Performing backups during off-peak hours to avoid normal server traffic from getting affected.
- Configuring external backup servers to avoid risk of losing the backups in the event of server outages.
- Taking periodic full backups and daily incremental backups to reduce overhead on disk space and resources.
- Real time monitoring of backup process to verify that it has completed without any failures or errors.
With the help of periodic test restore activities, we are able to confirm that the backups are the latest and sufficient enough to avoid a business downtime for web hosts.
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5. 99.99% service uptime guarantee
Plesk servers run a variety of services such as web, SQL, mail, DNS, etc. A configuration error or too many connections, anything can mess up with the service uptime.
To ensure 99.99% uptime for all the web hosting services in our customers’ servers, we perform these tasks:
- Our 24/7 expert technicians monitor the critical services in the server to detect and resolve any service errors promptly.
- With prompt trouble-shooting and efficient debugging skills, our engineers quickly fix all the detected issues.
- We guarantee quick response time and resolution time to customers and resolve around 90% of issues within an hour.
6. Ongoing server management
Over time and usage, the disk space in the servers can get used up, web traffic can spike, resource usage can exceed, and many other issues can pop up in servers.
Any of these issues can lead to server not functioning well or service crashing often. For instance, server owners can fail to notice these scenarios, which can fill up the disk space:
- Too many old log files, core dump files, old backups, etc.
- Huge databases or website content.
- Inode usage of files in the server going high.
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To avoid such issues, we follow these steps while managing Plesk servers for web hosts.
- Configuring custom scripts to alert us when the disk usage goes beyond a limit, which helps us to free off space.
- Rotating the log files in a timely manner and routinely clearing up the unwanted files such as core dump or temporary files.
- Migrating accounts to another server or adding more disk space, when a server hard disk gets used up.
- Hard disk monitoring with RAID alarms and inspections with SMART checks to timely detect bad sectors and avoid sudden hard drive crash.
- Service monitoring scripts that help us to keep an eye on the availability and uptime of services.
- Monitoring the peak server traffic, backup processes, abnormal activities, malicious scripts, etc. in servers and fixing them promptly.
If you’d like to know how you can better serve your customers with our Plesk server management experts, we’d be happy to talk to you.
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